官方APP下载:英语全能特训(微信小程序版,支持苹果手机、安卓手机)
创办于2003年
UNSV记不住?那就记中文谐音“忧安思危”吧!
  Slow and Steady Wins the Race!
UNSV英语学习频道 - Slow and steady wins the race!
网红英语口语课程——OMG美语,2011-2016完整课程视频打包下载发布!1170课,12.3G
手机微信学英语
打开手机微信,扫描以下二维码,即可通过我们的微信小程序学英语。
英语全能特训(微信小程序)
UNSV英语学习频道淘宝网店
淘宝网店购买咨询
客服短信:18913948480
客服邮箱:web@unsv.com
初级VIP会员
全站英语学习资料下载。
¥98元/12个月

VOA商务英语 - Lesson 236 - Calling Customer Service II

阅读次数:

VIP会员专享下载:(非VIP会员无权下载!如果想下载,但还不是VIP会员,请点此订购
下载方式:使用鼠标右键(注意是鼠标右键!)点击下面的MP3音频/MP4视频链接,然后选择“另存为…”。
MP3课程录音 MP3课程录音 
文章正文
同步字幕

Bob向一家软件公司订购的软件没按时到,Bob要求赔偿,但是对方热线客服Gloria却坚持说是Bob一方取消了订单。Bob生气地说:

B: Look...if you review our file you'll find that we are long-term loyal customers who have bought a significant amount of software from your company. Are you really telling me that you're just going to ignore a major mistake? I don't think your attitude is very professional.

G: I'm sorry, sir...but I am not authorized to offer any compensation at this time.

B: Then who would be authorized to do so?

G: You would have to speak with my supervisor.

B: Okay then, is your supervisor currently available?

Bob所在公司是GlobalCom的老客户了,这次订单出现差错,Bob觉得客户服务Gloria的态度很不专业not very professional. Gloria表示道歉,告诉Bob说,她无权向客户承诺任何补偿,I'm not authorized to offer any compensation at this time. not authorized to do something意思是没有权力做某事。Bob要求跟Gloria的上司说话,

G: I believe he is...please hold ...

J: Hello, this is supervisor JIM Bradley. Gloria told me your items did not arrive on time. We're very sorry for the inconvenience.

B: I appreciate your apology, but because we did not cancel the order I believe I'm within my rights to ask for some sort of compensation.

J: Let me look over your file one more time...do you mind holding again?

B: No, that's fine.

Gloria的上司JIM初步了解情况后,对订货没有按时抵达给Bob公司造成的不便感到抱歉,We're sorry for the inconvenience. Bob解释说,订单不是他们取消的,做为客户,他们有权得到某种形式的赔偿。It's within our rights to do something... 意思是我们有权做某事。JIM听了以后,让Bob在电话上稍候,等她仔细查查是怎么回事。

J: Mr. Johnson, I believe I know what the problems is. It seems one of our staff confused your order with another client's canceled order. We deeply regret this error and I will have your items shipped out to you today by express mail at no added charge to you. You should receive your software within 24 hours.

B: Well, thank you. I appreciate your prompt service.

J: Also in accordance with our compensation policy, we will only charge you for half of the original order. I hope these measures are satisfactory.

B: Yes, absolutely. Thank you very much Ms. Bradley. you've been very helpful.

J: You're very welcome, and I hope you'll continue working with GlobalCom.

B: We definitely will. Thank you again.

J: Not at all. Goodbye, Mr. Johnson.

查询结果证明,确实是JIM公司员工的失误造成订单被取消,Bob的公司没有责任。做为补救,JIM表示,第一,马上把Bob订购的软件用特快转递寄出,by express mail,不收取任何额外费用 at no added cost. 保证货物24小时内送达,第二,根据公司的赔偿政策,这次订单费用只收取百分之五十。Bob对这种解决方式感到非常满意。

网友的学习评论(5条):
作者:Cindy
this is really work for me, yesterday I listen, and today I lishten agian, I think its very useful for our study
作者:L3B1L5
Facing customer's complaint,JIM reacted promptly with professional attitude and service,and got problem solved in the way customer satisfied.She sets an example for us.That's what we learn besides words,expressions and so on from this article.
作者:ruthguo
I have followed this programa for nearly two years, I think it is very useful for my English learning and my job.
作者:jane
this is very useful for my english learning and my job.
作者:levanfang
I think this result is very peaceful for two side, not occur quarrel that easy happen in china. 哈哈
版权所有©2003-2018 UNSV英语学习频道,保留所有权利。未经书面许可,严禁转载本站内容,违者追究法律责任。 互联网经营ICP证:苏B2-20120186
网站备案:苏ICP备05000269号-1中国工业和信息化部网站备案查询
广播台